Welcome to Vans Custom Shop. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.

General Information

This website is operated by Vans Custom Shop. Throughout the site, the terms “we,” “us,” and “our” refer to Vans Custom Shop.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please discontinue use of the website.

Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country or region
  • You are legally capable of entering binding agreements
  • The information you provide is accurate and complete

Products & Availability

We strive to display products, descriptions, images, and pricing information as accurately as possible.

However, we do not guarantee that:

  • Product descriptions are always completely error-free
  • Colors displayed on your screen will exactly match the actual product
  • All items will remain continuously available

We reserve the right to modify, discontinue, or limit products without prior notice.

Pricing & Payments

All prices displayed on the website are listed in applicable currency unless otherwise stated.

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are securely processed through trusted third-party payment providers.

We reserve the right to refuse or cancel orders suspected of fraud, unauthorized transactions, or suspicious activity.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional events, or periods of unusually high demand.

Customers will receive order confirmation and shipping updates via email.

Shipping Policy

We currently ship worldwide except Asia and certain remote or restricted regions.

Standard Shipping

  • Carrier: DHL or FedEx
  • Estimated delivery time: 10–15 business days
  • Shipping fee: $12.95

Free Shipping

  • Carrier: EMS
  • Estimated delivery time: 15–25 business days
  • Available for orders over $50

Delivery times are estimates only and may vary due to customs delays, weather conditions, local carrier issues, or other circumstances beyond our control.

Returns & Refunds

Customers may request a return within 15 days of receiving the product.

To qualify for a return:

  • Items must be unused and in original condition
  • Products should include original packaging and accessories where applicable
  • Returns must be approved before being shipped back

Refunds will be issued after inspection and approval of the returned item.

Original shipping fees may not be refundable unless the return is caused by our error.

Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and website design, is the property of Vans Custom Shop and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

To the fullest extent permitted by law, Vans Custom Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Product delays or shipping issues
  • Inability to use our services
  • Unauthorized access to customer information

Our maximum liability shall not exceed the amount paid for the purchased product.

Third-Party Links

This website may contain links to third-party websites for customer convenience.

We are not responsible for the content, policies, or practices of external websites.

Privacy

Customer privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect personal information.

Changes To Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon posting on the website.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with applicable international ecommerce regulations and laws.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Vans Custom Shop
Address: 22 Eden Street
Millis MA, United States (US)
02054

Email: [email protected]

Thank you for choosing Vans Custom Shop. We appreciate your trust and support.