At Vans Custom Shop, we are committed to providing a reliable and smooth shopping experience for customers worldwide. Please review our shipping and return information below before placing your order.

Shipping Information

Processing Time

All orders are typically processed within 1-2 business days after payment confirmation.

Please note that processing times may be slightly longer during holidays, promotional events, or high-volume periods.

Shipping Methods & Delivery Times

Standard Shipping

  • Shipping carriers: DHL or FedEx
  • Estimated delivery time: 10-15 business days
  • Shipping fee: USD 12.95

Free Shipping

  • Shipping carrier: EMS
  • Estimated delivery time: 15-25 business days
  • Free shipping on orders over USD 50

Delivery times are estimates and may vary depending on customs clearance, local delivery conditions, weather disruptions, or peak shipping periods.

Shipping Destinations

We currently ship worldwide except certain remote regions in Asia and select restricted areas.

If we are unable to deliver to your location, our support team will contact you as soon as possible.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

Customers can use the tracking information to monitor delivery progress directly through the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country’s regulations.

Customers are responsible for any applicable customs or import charges required by local authorities.

Incorrect Shipping Information

Please ensure all shipping details are accurate before completing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses provided by customers.

Returns Policy

We accept returns within 15 days of receiving your order.

To qualify for a return:

  • Items must be unused and in original condition
  • Products should include original packaging and accessories where applicable
  • Returns must be requested before the 15-day return period expires

How To Request A Return

  1. Contact our support team at [email protected]
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back using the provided return instructions

Once the returned item is received and inspected, we will process the refund or exchange accordingly.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, refunds may take additional business days to appear in your account.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Used, damaged, or washed items
  • Items returned without original packaging

Payment Methods

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed through trusted payment providers.

Contact Us

If you have any questions regarding shipping, delivery, returns, or refunds, please contact us:

Vans Custom Shop
Address: 22 Eden Street
Millis MA, United States (US)
02054

Email: [email protected]

We appreciate your trust and look forward to serving you.