At Vans Custom Shop, we are committed to providing reliable worldwide shipping and a smooth delivery experience for every customer. Please review the delivery information below before placing your order.

Shipping Areas

We currently ship worldwide except certain regions in Asia and selected remote or restricted areas.

If your shipping address is located in an unavailable region, our customer service team will contact you as soon as possible.

Order Processing Time

All orders are typically processed within 1-2 business days after payment confirmation.

Please note that processing times may be slightly extended during holidays, promotional events, or periods of high order volume.

Shipping Methods

DHL or FedEx Standard Shipping

  • Estimated delivery time: 10-15 business days after shipment
  • Shipping fee: $12.95

DHL and FedEx are trusted international carriers that provide secure and trackable delivery services for most destinations.

EMS Free Shipping

  • Estimated delivery time: 15-25 business days after shipment
  • Free shipping on orders over $50
  • Orders under $50 are not eligible for free EMS shipping

EMS shipping may require additional transit time depending on customs processing and local postal services.

Delivery Time Information

Estimated delivery times include shipping transit only and do not include order processing time.

Estimated Timeline

  • Order processing: 1-2 business days
  • Standard shipping (DHL/FedEx): 10-15 business days
  • Free shipping (EMS): 15-25 business days

Please understand that delivery times may vary due to:

  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Carrier delays
  • High seasonal shipping volume

Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

Customers can use the tracking information to monitor shipment progress directly through the shipping carrier.

Shipping Fees

  • Standard DHL/FedEx shipping: $12.95
  • EMS shipping: Free on orders over $50

Shipping fees are calculated during checkout before payment confirmation.

Customs & Import Duties

International shipments may be subject to customs duties, taxes, or import fees depending on local regulations.

Customers are responsible for any customs charges required by their country.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before submitting your order.

We are not responsible for delivery issues caused by incomplete or incorrect shipping details provided by customers.

Payment Methods

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely through trusted payment providers.

Contact Us

If you have any questions regarding shipping, delivery status, or tracking information, please contact our customer support team.

Store Name: Vans Custom Shop
Company Address: 22 Eden Street
Millis MA, United States (US)
02054

Customer Support Email: [email protected]

We appreciate your trust and look forward to serving you.